Privacy Policy

Your privacy matters to us

1. Introduction

At Tuko Active, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Phone number

  • Email address

  • Emergency contact details (for hikes)

b) Payment Information

  • M-Pesa transaction details (e.g. transaction ID, amount, phone number)

  • We do not store your M-Pesa PIN or sensitive financial credentials

c) Usage Data

  • Pages visited

  • Time spent on the site

  • Device and browser information

3. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Confirm your participation in hikes/events

  • Communicate important updates (e.g. itinerary, weather, safety info)

  • Improve our website and services

  • Send occasional updates about upcoming events (if you opt in)

4. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted service providers (e.g. payment processors, SMS/email services)

  • Event partners (e.g. guides, transport providers) strictly for event coordination

  • Authorities if required by law

5. Data Security

We take reasonable steps to protect your data from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Opt out of marketing communications

To do so, contact us using the details below.

8. Cookies

Our website may use cookies to improve user experience and analyze traffic. You can choose to disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Tuko Active
Email: info@tukoactive.com
Phone/WhatsApp: +254 720 632 569